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Pay your Penalty Charge Notice (PCN)

To pay you’ll need the 10-digit number listed on your PCN and your vehicle registration number. A 50% discount will be applied to your charge if you pay within the discount period as shown on the PCN

If you’ve lost your PCN, phone us as soon as possible on 0121 675 2000 (Monday to Friday, 9:00am to 5:00pm)

Sometimes online payments are unavailable for the first 24 hours after your PCN is issued. If you’re still experiencing trouble paying online after this time, you can pay by telephone.

Pay by phone

Phone 0121 667 4964 to pay your penalty charge by telephone.

The penalty charge payment line is open 24 hours a day, 7 days a week. Charges for calls from mobile numbers may vary.

Pay by cash

You can take your PCN to any . The barcode will be scanned for cash payment over the counter.

Pay by cheque or postal order

Using the payment slip on your PCN, return it to:

鶹Ƶ (Highways)
PO Box 77
鶹Ƶ B4 7WA

You must allow at least 2 working days for 1st class post and 5 working days for 2nd class post. Cheques and postal orders should be made payable to ‘鶹Ƶ (Highways)’. Write your PCN number and vehicle registration number on the back of your cheque or postal order.


Page last updated: 7 September 2023